This Privacy Policy explains how FINLEADGEN LLC, doing business as PomeloHost (“we,” “us”), collects, uses and shares personal information when you visit pomelohost.com, create an account or use our services.
1. Information we collect
Information you give us
- Account details: name, email, phone number, company name, billing address.
- Identity verification details, when required: provided directly to our verification provider, which returns the result to us.
- Support and sales communications: messages, tickets, call notes and assessment forms.
- Domain registration details required by the registry, such as registrant name and contact information.
Payment information. Payments are processed by Stripe and PayPal. We do not store full card numbers. We receive limited details such as the card brand, last four digits and expiration date.
Information collected automatically
- Device and usage data: IP address, browser type, pages viewed, referring pages and actions on our website and in the order process.
- Cookies and similar technologies, described in Section 6.
- Service data: logs and metrics about the operation and security of the services, such as resource usage and network traffic.
Content you store. Websites, files, databases and email you store on our services belong to you. We process this content only to provide the services, as described in our Terms of Service.
2. How we use information
- To provide, maintain and support the services you order.
- To process payments, prevent fraud and verify identity.
- To secure our network and investigate abuse.
- To send service notices, invoices, renewal reminders and security alerts.
- To send marketing emails, which you can unsubscribe from at any time.
- To understand how our website is used and improve it.
- To comply with legal obligations and enforce our agreements.
3. How we share information
We do not sell your personal information. We share it only as follows:
- Service providers that process data on our behalf, including payment processing (Stripe, PayPal), fraud prevention (FraudLabs Pro), identity verification (Stripe Identity), email delivery (Microsoft Azure Communication Services), backup storage (Backblaze), website analytics (Google Analytics, Microsoft Clarity) and our data center provider.
- Domain registries and our registrar partner, as required to register and manage domains.
- Microsoft, when you purchase Microsoft 365, to provision your licenses.
- Affiliates and advertising partners, limited to the information needed to track referrals.
- Legal reasons, when we believe disclosure is required by law, a court order or a valid government request, or is necessary to protect our rights, customers or the public.
- Business transfers, if we are involved in a merger, acquisition or sale of assets.
4. How long we keep information
We keep account and billing records for as long as your account is active and as long as required for tax, accounting and legal purposes, generally up to 7 years. We delete service data after a service ends as described in our Terms of Service. Website analytics data is kept for up to 14 months.
5. Security
We protect personal information with technical and organizational measures, including encryption in transit, restricted administrative access, two-factor authentication and monitoring. No system is completely secure, and we cannot guarantee absolute security.
6. Cookies and analytics
We use cookies that are necessary for the website and order process to work, and analytics cookies to understand how visitors use our website. You can manage cookie preferences in the cookie banner and in your browser settings. Where required by law, we ask for your consent before setting non-essential cookies.
7. Your choices and rights
- You can review and update your account information in your account at any time.
- You can unsubscribe from marketing emails using the link in each email.
- You can ask us to access, correct or delete your personal information, or to provide a copy of it, by emailing [email protected]. We will verify your request and respond within the time required by law.
- We will not discriminate against you for exercising your privacy rights.
California residents. California law gives you the right to know what personal information we collect, use and disclose, to request deletion and correction, and to opt out of the sale or sharing of personal information. We do not sell personal information and do not share it for cross-context behavioral advertising.
Visitors from the European Economic Area and the United Kingdom. We process personal information to perform our contract with you, to comply with legal obligations, for our legitimate interests in running and securing our services, and with your consent where required. You may have additional rights, including the right to object and to lodge a complaint with your local data protection authority. Your information is processed in the United States.
8. Children
Our services are not directed to children under 13, and we do not knowingly collect their personal information. Accounts are available only to people 18 and older.
9. Changes to this policy
We may update this Privacy Policy. If changes are material, we will notify you by email or on our website before they take effect.
10. Contact
FINLEADGEN LLC (PomeloHost), 135 E Dania Beach Blvd, Apt 1, Dania Beach, FL 33004